A customer service representative who responds to the inquiries you submit via E-mail, call back requests and chat requests.
A product similar to the one you are purchasing or viewing.
Agreement that you have with us that allows you to buy products at special negotiated conditions.
A notification of a credit for previously purchased products.
An indicator that controls delivery processing
A part of the full price paid at the time of purchase or delivery.
Emerging technology, which uses Internet protocol (IP) to carry and route two-way voice communications. This allows you to communicate with an agent through your existing Internet connection without having to leave the Web shop. Also referred to as Web telephony or Voice over Internet Protocol (VoIP)
A request for payment for the products you ordered
A request for the delivery of the products in your shopping basket
The status of an order can be one of the following: open : order for which all products have not been delivered. Changes can still be made to undelivered portions of the order. completed : order for which all the products have been completely delivered.
Shopping basket you have saved and can use to place future orders.
Organized hierarchy of products presented for sale on the Internet
A request to reserve the products in your shopping basket with the current prices and conditions for a period of time.
A product that is complementary to the one you are purchasing or viewing.